Training: Confident Communication

Drop The Pink Elephant

From your front line staff to the members of your board room, this course is suitable for all departments at all levels.  Using situation rehearsal and video playback, we place delegates on the receiving end of their own language, challenging them to understand the impact of the words they choose. Everyone has a chance to try out and improve their freshly-learned skills  and leave with a set of straightforward techniques  ready to put into practice.

Above all, the day is fun, challenging and incredibly useful.

Read what previous delegates had to say about their experiences on the ‘Drop the Pink Elephant' course.

Course Objectives

• Creating a more confident culture by spotting and eliminating negatives otherwise known as 'Pink Elephants'
• Targeting jargon as a disease to be eliminated
• Helping people to be better understood through painting clearer pictures
• Dealing with customer complaints - discovering the 3 ‘r’s:
  regret, reason and remedy
• Encouraging managers to thank colleagues and encouraging colleagues to accept the praise on offer

Bottom line: greater morale, greater productivity, greater profitability

What the course involves

• Good and bad real life examples
• Practical exercises and role play situations tailored to your company’s needs
• Video playback to give constructive feedback

Includes

Free Drop the Pink Elephant book by best selling author, journalist and TV presenter Bill McFarlan for each candidate

“[Drop the Pink Elephant] … tackle[s] every aspect of personal communication in a crisp, entertaining style.”
- The Plain English Society

“As a GMTV anchor, I interview hundreds of people every year. However well they interview, every single person would find it easier to explain their case by following these simple principles”
- Eamonn Holmes

www.dropthepinkelephant.co.uk

Please contact us for booking and pricing information.